Not following up has one obvious failing—you don't get a sale. But there are also other factors involved. Recent research has shown us that customers these days are not happy with the way they are being serviced by their account representatives, and this is something that has to change if you want to grow your business.
By not following up with a client, you are not only breaking your word, and falling off a clients radar, but you might be missing out on more than you realize. Consider the following statistics when it comes to not following up.
Research from Marketing Metrics states that the probability of selling to a new customer ranges from 5 to 20%. However, the probablity of selling to an existing customer is 60 to 70%. You don't have to be a mathmetician to realize how staggering those numbers are, and that causes me to wonder why people don't follow up.
(If the podcast doesn't play, you can access it at the following link: http://fiitfu.podomatic.com/entry/2015-03-26T14_05_24-07_00)
At Fiitfu we are proud to introduce you to a number of different companies that are in Direct Sales.
Our belief is that if you know more about each other, then it is easier to support each other. And, of course, supporting each other brings increased business growth, retention within the industry, and a continued improvement of the way people regard this business!
Be part of the community, not just with your company, but with those around you!
Today we are happy to introduce you to the company Dragonwing girlgear. Dragonwing girlgear empowers girls to play—and be—their best, giving them the freedom and confidence to focus on the competition, skills, and teamwork of the sports they love.
There's an old saying, "A cluttered desk is a sign of genius." But new studies show that a cluttered desk is actually a painful experience and can easily overwhelm even the most positive people.
Is the art of a simple THANK YOU dying?
Last week I was at a Networking Event and I noticed that everyone wanted to win a door prize, but how many of the people that won, actually thanked the suppliers of the door prizes?
At Fiitfu, we know that if you USE your Fiitfu account, you are going to increase your sales, client retention, and referrals.
When you are first new to Fiitfu, it can be hard to know where to start! Start off by doing the following, and then you have just entered our Fiitfu Challenge!
- Make Fiitfu your Home Page
- Download our App
- Create an email template
- Create an online Form (Customer Profile Form) and add it to your email template.
- Send a Test Email with your new form link to a friend or team member and test it out to see how it works.
It takes more than someone saying "I really liked working with Jan, and I would work with her again" to make an impression.
Imagine if someone instead said, "When I worked with Jan, she got back to me right away when I sent an email, she answered all of my questions AND in the end she saved me over $1000!"
Wouldn't THAT be a better testimonial, it explained that Jan was efficient, knowledgeable, and able to save you money. Three traits in one testimonial!
Remember, your testimonials are like mini sales pitches, without being a sales pitch, because it is not YOU that is saying it! So make sure when you print them out, they are powerful!
Here are 10 Awesome Questions to ask when asking for a Testimonial.
You don't have to use them all at once, pick two or three and see what you get back:
Do you remember the old ad with Heather Locklear for Faberge Organics Shampoo "They will tell two friends and so on and so on". This is how the power of a testimonial can really take off!
Testimonials are like having your own sales team out there talking about your product or service. When someone talks about your business, friends listen and THIS is what can really drive sales forward, especially when it is all good feedback.
Think about the last time you were looking for a good restaurant or hotel. Many of us will ask others if they have any recommendations that they would like to share. When you get a raving review, aren't you more inclined to take the chance and visit the establishment?
Here are 5 tips for making your customers LOVE your business!
That was the subject line on an email that I got yesterday morning...
It was one that I was a little concerned about, UNREAL is usually a GOOD thing, however it could be a way to describe something bad as well.
Definition of unreal:
- Not real or substantial; illusory.
- So remarkable as to elicit disbelief; fantastic.
Not liking what you do? Feeling overwhelmed? Feeling like it's no fun anymore? Where did the love go?
The key is to go back to what inspired you originally when you started your career.
This may be easy at the beginning of your business. This is when you have fewer customers, and therefore you can retain more information about your clients, sometimes without even referring back to your notes.
Creating a follow-up plan is as important as your marketing plan, your business plan, and your financial plan for your business.
You may have seen the numbers before on sales statistics and know that 80% of sales are made after the 5th to 12th contact, and yet only 12% of us follow-up more than 3 times! You can really see why the number of people that rise to the top are limited.
At Fiitfu we are here to support you in making sure that YOU rise to the top, stand above the rest, and excel in your business because of your incredible follow-up.
Last week we hosted a great webinar with Isabelle Mercier which focussed on what Branding is, and what Branding is NOT!
If you have clarity and the right ingredients in your branding, then you will be able to make more money, have more clients and build your business faster.
Imagine if your clients said :
At Fiitfu, we always talk about Follow-up being easier when you have good records of your clients. It is so much easier to follow-up when you know the last time you spoke, what you talked about, their last order items, or even products or services that they have on their "wish list".
We (Fiitfu) also want to support you with ideas and TOOLS to make follow-up easier, this month we had new templates, webinars, and features to help along the way... if you are STILL not following up, then how about trying one of these.
Each year my family, along with two other families, host a Pumpkin Carving Contest!
The stakes are high when it comes to the top pumpkin carving, so we search the stores and the web for some great ideas on how to carve our pumpkins.
In doing this I have come across great Pinterest shots, as well as some awesome popular websites that give you some ideas.
I figured you may like to see some of them, so here you go! Why don't you start a tradition? It is our 10th year running, and even the kids that are now 20 are still participating. I love tradition.
By the way, the image above is from our pumpkin carving contest two years ago.
Fiitfu is in the news again!
Here is the article that is found in the Digital Journal as well as a number of other locations.
I love seeing Fiitfu get exposure like this! If you are in Direct Sales, and NOT using Fiitfu, perhaps it is time you do!
Testimonial are always nice to get from customers, but what do you do with them when you recieve them?
Think of the definition of a testimonial
a formal statement testifying to someone's character and qualifications
Very powerful when you regard your testimonials as someone testifying to your character and qualifications.
This is why when someone takes the time to email you, send you a note or call you to tell you how much they enjoy your product or your service, that this is not to be taken lightly.
Here are 6 Must Do's when you get a testimonial, a great tool to help you move your business forward!
Does this sound familiar at all?
- I have to much to do!
- I have let people fall through the cracks!
- I can't remember how I met that person.
- I launched all those new business builders, and they are now out of the business.
- I am so busy meeting new customers, I can't keep track of my old ones!
- My desk is a mess with notes and paper everywhere.
If any of these resonate with you, then perhaps Fiitfu could be your answer.
Check out this three minute video, perhaps Fiitfu can be a "Fiit" for you! Fiitfu is THE leading follow-up system that people in network marketing need to be successful.
- Someone on your team hasn’t shown up for the past three meetings?
- A team member never follows through on their promises?
- New rep isn’t put in the work to get the results they desire?
Do you find you have team members that want to reach high success, but are not willing to do what it takes to get there?
Don’t delay that difficult conversation any longer.
TOUGH TALKS will make having those tough conversations with anyone, in particular your team members a whole lot less tough. You will learn some pointers on how to provide honest feedback and have the other person take action. With this knowledge it will help you gain confidence with any kind of TOUGH TALK. So…Let’s get TALKING
Social media can be a full time job in itself. As the CEO of Fiitfu, I find it fun to get involved, but also hard to keep on top of everything. One of the biggest tips someone gave me was to choose ONE SOCIAL MEDIA PLATFORM, learn it and then contribute regularily to that platform.
For us at Fiitfu, we found that the easiest place to start was with Facebook... and then came Julia!
Yesterday I received a call from Phyllis Brown, a Star Leader with Silpada Designs, and she started off the call with:
This past weekend I was lucky enough to join the Sunset Gourmet group in Toronto during their conference. What an honor to be able to present Fiitfu to the participants, and to meet many of the Sunset Gourmet consultants that are already Fiitfu members! I love being able to put a face to a name.
It was a beautiful setting at the Westin Harbour Palace, and the energy of these guys and gals is on fire. Sunset Gourmet has been around for just over 8 years and they are a company to watch! If you haven't heard of them before, you are going to want to check out their website and products! I know from experience that the spices are amazing, and the microwaveable Fudge is to die for! From the sounds of things this weekend, things are going to get even spicier.