It takes more than someone saying "I really liked working with Jan, and I would work with her again" to make an impression.
Imagine if someone instead said, "When I worked with Jan, she got back to me right away when I sent an email, she answered all of my questions AND in the end she saved me over $1000!"
Wouldn't THAT be a better testimonial, it explained that Jan was efficient, knowledgeable, and able to save you money. Three traits in one testimonial!
Remember, your testimonials are like mini sales pitches, without being a sales pitch, because it is not YOU that is saying it! So make sure when you print them out, they are powerful!
Here are 10 Awesome Questions to ask when asking for a Testimonial.
You don't have to use them all at once, pick two or three and see what you get back:
Not liking what you do? Feeling overwhelmed? Feeling like it's no fun anymore? Where did the love go?
The key is to go back to what inspired you originally when you started your career.
Last week we hosted a great webinar with Isabelle Mercier which focussed on what Branding is, and what Branding is NOT!
If you have clarity and the right ingredients in your branding, then you will be able to make more money, have more clients and build your business faster.
Imagine if your clients said :
At Fiitfu, we always talk about Follow-up being easier when you have good records of your clients. It is so much easier to follow-up when you know the last time you spoke, what you talked about, their last order items, or even products or services that they have on their "wish list".
We (Fiitfu) also want to support you with ideas and TOOLS to make follow-up easier, this month we had new templates, webinars, and features to help along the way... if you are STILL not following up, then how about trying one of these.
Testimonial are always nice to get from customers, but what do you do with them when you recieve them?
Think of the definition of a testimonial
a formal statement testifying to someone's character and qualifications
Very powerful when you regard your testimonials as someone testifying to your character and qualifications.
This is why when someone takes the time to email you, send you a note or call you to tell you how much they enjoy your product or your service, that this is not to be taken lightly.
Here are 6 Must Do's when you get a testimonial, a great tool to help you move your business forward!
- Someone on your team hasn’t shown up for the past three meetings?
- A team member never follows through on their promises?
- New rep isn’t put in the work to get the results they desire?
Do you find you have team members that want to reach high success, but are not willing to do what it takes to get there?
Don’t delay that difficult conversation any longer.
TOUGH TALKS will make having those tough conversations with anyone, in particular your team members a whole lot less tough. You will learn some pointers on how to provide honest feedback and have the other person take action. With this knowledge it will help you gain confidence with any kind of TOUGH TALK. So…Let’s get TALKING
We have all heard the terms before, Network marketing, direct sales, multi-level marketing (MLM), and sometimes even a pyramid scheme.
But the reality is Network marketing is big business, if you haven't been involved with it in some way already, it's a good bet to say you probably will be in the future.
In July 2014, the Direct Selling Association came out with the US annual sales report, and it is truly staggering to see the way this industry continues to boom!
Sometimes, following up can be a daunting task. It is especially daunting after you have taken some time off during the summer and you are overwhelmed with where to start!
The summer is not over yet, but don't wait until September to get started on your follow-up. We had a great email this morning from Chrysta Lewis of Arbonne talking about her summer. The email was very personal, warm, and a great way for Chrysta to reconnect with her clients. It got us thinking, and we wanted to share some ideas with you!
First, let's get you started with 3 easy steps to get your September off on the right track!
Fiitfu's Three For One Birthday sale is ON!
Now getting your team organized is even easier than ever with Fiitfu's THREE FOR ONE Sale.
Purchase a 1 Year Subscription for only $199.50 and two others* also receive a 1 Year Subscription for Free!
Since writing that blog, I have become aware of how significant THREE can be!
If you are feeling like you are constantly begging, bugging or bungling things when it comes to follow-up, then you need to be sure you know these 3 key tips:
A new year, a new set of goals.
Goals are often thought about in the first week or two of the new year, but soon forgotten. Often because good intentions are not matched by ACTION.
If you have written down your goals you are on the right track (and you are probably familiar with the Harvard study that suggests that the 3% of graduates that write down their goals, are actually the highest income earners in relation to their classmates).
BUT here is what I know.
SMART goals will take you so much further than your average goal. Written or not, a goal must be broken down to be a SMART goal.
What is a SMART goal? Well here you go.
It is two days to 2014… do you know where your Goals, Dreams and Aspirations for 2013 are?
It is time to check in and see how close you came, where you fell short, and what you can change for next years goals. Here are 5 steps to checking in to see how you did, and get you ready for next years goal setting.
MAKE IT QUICK AND EASY FOR YOUR CLIENTS TO ORDER!
As a small business owner, you have a lot on your mind, marketing, selling, blogging, customer relations, accounting, not to mention now will most likely be the BIGGEST FOUR WEEKS of the year in sales for your business!
So are you ready?
Get yourself a plan together for BLACK FRIDAY, CYBER MONDAY and CHRISTMAS shopping NOW If you haven't already done so, now is the time to be very clear on the offers you will be having over the next three weeks. Black Friday is known not only in the US, but many other countries are also taking on this shopping day that seems to cause such a frenzy in buyers. Know what you are going to offer and what each day will look like. Schedule your announcements for each sale, is it a day, a three day event or a week long sale? What will you offer and what will be your Call To Action
Make each promotion different Spice it up a bit. What will you do to appeal to your different clients. Perhaps the first promotion will deal with only a certain brand, or products you can sell at under $20. For instance "Black Friday makes it easy to purchase all your Christmas gifts for only $20.00. Sales items will be discounted at up to 70% to keep this Christmas within budget. Check out these items you can buy now for only $20.00.
Make it different! Are you doing the same thing as everyone else, or do you have an edge? Be sure to think outside of the box, there will be a LOT of sales during this time. Tell me why I should buy from you, or make it different.
PRE CAMPAIGN - What will you do to create an awareness of your campaign before it starts... so that people watch for it. How bout sending out an email like this! Get others ready for Black Friday / Cyber Monday and Pre- Christmas shopping. We just did!
If you are not a FIITFU member yet, you will want to watch for our PROMOTIONS on these days... Check our Facebook page, our Twitter account as well as your emails!
TRACK YOUR ACTIVITY... have you heard of re-purposing? The sales you create from these campaigns will benefit you down the road as well... as long as you follow up! Get repeat sales, referrals and testimonials from your clients. How do you do this. As long as you RECORD everything you do and record every sale you make! How did they hear about you, what did they buy, what would they still like to purchase.
USE YOUR FIITFU ACCOUNT TO MAKE SURE YOU HAVE THIS INFORMATION AVAILABLE IN THE NEW YEAR!
With all the sales you make this month, you won't be able to remember them all, but Fiitfu will help you to remember. How can you possibly remember all these people in January - March when they are ready to re-purchase?
Invest your time now, stay organized and on top of your November / December sales Next year you can look back and see what worked and what didn't work. Each year your campaigns will be more and more successful as you analyze what worked the best for you the year before.
TAKE A BREAK... after your big sales push, take some time off and enjoy Christmas with your Family.
Now get ready to do it again for BOXING DAY AND NEW YEARS!
Have you ever heard that as an objection to joining your team?
"Oh no one ever makes it to the top, just the ones that get in first..."
Well, I want to share a few KEY FACTS about this point... it is not that the companies don't want a higher % to make it to the top, it is because those that are working the business... are NOT FOLLOWING UP!
Check this out.
If you presently have 100 consultants on your team, it is likely that your success in recruiting them would look something like this:
- 2 would have signed up after the first time you spoke with them about the business.
- 3 after the 2nd time you talked to them about the business.
- 5 on the 3rd contact
- 10 people would have signed up after 4 conversations regarding the business
- And a staggering 80 of them would have signed up after 5- 12 conversations. (and I would dare to say the Majority of these 80 would have signed up after more than 8 exposures to your business)
Here is where the problem lies:
If you don't have 100 consultants on your team, you are with the MAJORITY so don't feel bad, but take note of these numbers:
- 48% of us will never follow up with a prospect. HMMM only 2% will sign up on the first introduction, so we have some work to do!
- 25% of us make a second call and stop! WHAT WE STOP? What is wrong with us! This is 73% of us that make only one or two calls!
- 12% of us make only THREE contacts and then STOP!
- 10% of us will make the 5 - 12 calls that is needed to fully answer all objections, stimulate mass interest, and excite someone enough about your business to make their decision to get started.
So, what are you going to be, in the top 10% of your company, or below. You will find that if you just follow up with your clients, and stick with it you CAN make it to the top, and if not the top then at least a level that pays you a nice salary doing what you love.
Now when you hear the objection "so few people make it to the top" Now you can say "that is because only 10% of consultants ever bother to follow up more than 5 times!"
Follow Up, Follow Through, Follow your fortune!
With Fiitfu CRM Solutions,
Boo The Boogeyman by following
these three rules of great follow-up.
Have you seen the Halloween candy in your local grocery store? Did you look up on October 1st and say to yourself “Where did the time go?” Are you painfully aware that the long list of promises, plans and goals that were set a mere 30 sunny September days ago have left you feeling a little (or a lot) overwhelmed and maybe a little discouraged?
It’s okay. Take a deep breath. At Fiitfu we like to say that October is the new September and today is the best time to get organized and implement an awesome client care system.
At Fiitfu, our company culture is all about embracing balance by living a fantastically inspired life first and finding a way to work your business around what fills your paycheque and your cup.
You are on the go more than ever. You are embracing change and stepping up to challenges. You are an entrepreneur, a visionary and a risk taker. Let October be your new September so you can look at your list of absolutes and must dos with fresh eyes and see it more as your list of happenings and accomplishments.
How you adapt can be the difference maker to your health and well-being.
October is the new September. Start fresh today.
The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. - Vince Lomardi
Are you ready to Commit? Are you ready for your BEST YEAR YET? Many of you said YES I AM... and we had a GREAT Fiitfu campaign last month. If you missed it, be sure to email us at firstname.lastname@example.org and we will put you on our mailing list for new promo's coming up!
Yes it is true that the trend of purchasing online is rising all the time. The ease of shopping from home in your PJ's if you like is drawing more and more people to pulling out their credit cards at midnight while they have a rest from the pitter patter of kids running around.
That is a GREAT thing for those of you in Network Marketing and Direct Sales, BUT it does NOT MEAN that you can give up following up with your clients and creating ongoing relationships even with the web based buyers!
A Traditional Shopping story: The Blushing Boutique is a quaint little store in downtown Vancouver that Designer Shelley Klassen opened to not only design, but as well produce and sell her collection in.
Each time you enter the store, the staff is incredibly helpful and knowledgeable. They find out what you may be looking for, what you do, where you are going, what your favorite colors are and help you determine which of their line would best suite your body type.
While you try on the clothing, they are VERY honest with how it looks on you, good and bad. But when it looks good, boy you feel like a MILLION BUCKS!
When you feel that way, and you feel like you have been dealt with honestly doesn't it feel great? Not only do I usually walk out buying something at her store each time I go in, BUT I also walk away feeling beautiful, well looked after and purchasing a few extra things I didn't even realize that I needed!
Without a skip of a beat, the team is creating a relationship with me. Now knowing that I could also purchase their products on line, I would be more inclined to want to purchase their products over another because "I LIKE THEM"!
Relationships build trust, trust builds sales... sales grow your bottom line.
This past week the DSWA (Direct Selling Women's Alliance) posted these statics on their facebook page:
If someone calls you, and leaves you a message, do you listen to the message first or simply re-dial the number and try to contact the person that just spent the time to leave you a message?
UUUGGHHH don’t do it! Listen to your messages first, find out what their needs, wants or questions are so that you can have an answer or idea when you call…
Don’t waste your client's time, if someone has taken the time to leave a message, listen to it! In this day and age of so much text and email, consider it a compliment when someone takes the time to call and actually leave you a message!
Last week we did a webinar to highlight the top 5 must haves for effective follow up… I thought you may all be interested in knowing what these are!
Here is a quick snap shot of the things you MUST have to be effective in follow up besides a great CRM like Fiitfu.
It is the end of the month, but it is not over yet…
Before you close down for the day remember:
One more phone call,
One more follow up,
One more ask for a close,
One more new contact…
Mole’s are not the cutest animals, however they can accomplish so much in a day… It is the last day of the month, what will you accomplish today? Make someone smile today, and get in the habit of doing just “ONE MORE” each and every day and watch your business grow!
GO FOR IT!
Opportunity doesn't knock if you just sit back and think it is going to bang down your door!
It is all co-related to your ouput, what you get is what you build!
We are true believers that Follow Up is the Key to Opportunity... let's explain why: