May 17 , 2013 | Category: Grow Your Business
Yes it is true that the trend of purchasing online is rising all the time. The ease of shopping from home in your PJ's if you like is drawing more and more people to pulling out their credit cards at midnight while they have a rest from the pitter patter of kids running around.
That is a GREAT thing for those of you in Network Marketing and Direct Sales, BUT it does NOT MEAN that you can give up following up with your clients and creating ongoing relationships even with the web based buyers!
A Traditional Shopping story: The Blushing Boutique is a quaint little store in downtown Vancouver that Designer Shelley Klassen opened to not only design, but as well produce and sell her collection in.
Each time you enter the store, the staff is incredibly helpful and knowledgeable. They find out what you may be looking for, what you do, where you are going, what your favorite colors are and help you determine which of their line would best suite your body type.
While you try on the clothing, they are VERY honest with how it looks on you, good and bad. But when it looks good, boy you feel like a MILLION BUCKS!
When you feel that way, and you feel like you have been dealt with honestly doesn't it feel great? Not only do I usually walk out buying something at her store each time I go in, BUT I also walk away feeling beautiful, well looked after and purchasing a few extra things I didn't even realize that I needed!
Without a skip of a beat, the team is creating a relationship with me. Now knowing that I could also purchase their products on line, I would be more inclined to want to purchase their products over another because "I LIKE THEM"!
Relationships build trust, trust builds sales... sales grow your bottom line.
This past week the DSWA (Direct Selling Women's Alliance) posted these statics on their facebook page:
Being an entrepreneur definitely has it's benefits. Work the hours you want, be your own boss, work in your pj's if you really feel inclined...
But there seems to be more to it. Being an entrepreneur challenges you to stay authentic to who you are, work on what you believe in and sharing your knowledge for the greater good of many.
So when it comes to working on your own, and being true to who you are, you may not always have the back up of others around you. No one will think 100% like you do, and as an entrepreneur it becomes easy to second guess if you are doing the right thing or not.
Follow up can be easy if you just keep calm...
Here are 5 Tips on Keeping Calm and Following Up.
WE LOVE TESTIMONIALS...
I am sure you do as well, it is always a great idea to share the testimonials that you receive from your clients with new potential clients... (A great reason to follow up with a new client hint hint)
HOW CAN YOU TRACK YOUR TESTIMONIALS? - One of the ideas that we are sharing with our Fiitfu customers is to create an interest that is "TESTIMONIALS"
When you do this, you can track anyone that has ever sent you a testimonial, and record the date in which they sent you the email (or when you spoke with them). You can then simply go back to your journal entries on that date to find the testimonial!
A quick search under clients, with the selection of testimonials will pull up all past testimonials that you have received.
If someone calls you, and leaves you a message, do you listen to the message first or simply re-dial the number and try to contact the person that just spent the time to leave you a message?
UUUGGHHH don’t do it! Listen to your messages first, find out what their needs, wants or questions are so that you can have an answer or idea when you call…
Don’t waste your client's time, if someone has taken the time to leave a message, listen to it! In this day and age of so much text and email, consider it a compliment when someone takes the time to call and actually leave you a message!
Last week we did a webinar to highlight the top 5 must haves for effective follow up… I thought you may all be interested in knowing what these are!
Here is a quick snap shot of the things you MUST have to be effective in follow up besides a great CRM like Fiitfu.
It is the end of the month, but it is not over yet…
Before you close down for the day remember:
One more phone call,
One more follow up,
One more ask for a close,
One more new contact…
Mole’s are not the cutest animals, however they can accomplish so much in a day… It is the last day of the month, what will you accomplish today? Make someone smile today, and get in the habit of doing just “ONE MORE” each and every day and watch your business grow!
GO FOR IT!
You may have a few past prospects or clients that you are no longer wanting to deal with, BUT you don't want to take them off your contact list as you want to keep your history with them.
You can now create an INACTIVE list on Fiitfu so that we will not remind you to follow up with a client!
Follow these steps:
Make Fiitfu your home page to ensure you FOLLOW UP every day!
It is easy, just follow these instructions:
Opportunity doesn't knock if you just sit back and think it is going to bang down your door!
It is all co-related to your ouput, what you get is what you build!
We are true believers that Follow Up is the Key to Opportunity... let's explain why: